We use Intercom to handle all support inquiries. Customers can contact us from any page on ReadMe where the Intercom widget button is seen, providing a great experience for users without ever leaving ReadMe — no need to open up your email client!
Simply click on the bubble at the bottom right of your screen and the widget will launch.
In the widget you'll be able to see previous conversations with our Support Engineers, send us a new message, see our Changelog, check out our Product Roadmap, and view our overall System Status. From time to time we may also sneak in news about upcoming Features here!
If a Support Engineer is unavailable, or if you're not on ReadMe when our team replies, we'll send a copy of your conversation to the email address used to log into your ReadMe account. Feel free to respond using the Intercom widget or reply via email -- whichever method is more convenient for you!
## Response Times
We do our best to answer all tickets in a timely manner, but sometimes we accumulate a backlog and may take awhile to respond. Please be patient—we will get back to you as soon as we can! For timely responses, make sure you're logged into your ReadMe account when contacting us through the Intercom widget. Our office hours are from Monday-Friday 10am-6pm Pacific Time.
More details can be found in our <a href="https://readme.com/tos" target="_blank">Terms of Service</a>.