Payment and Billing Info

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This page only applies to projects on a self-serve plan

Free, Startup, Business, and Open Source plans read on!

Enterprise plan users should reach out to their Customer Success Manager (CSM) for assistance with any billing matters.

Project Owners and Payment Information

Only the Project Owner can manage a project’s billing and payment details. Admins cannot view or update the payment method on file, access billing history, or change the project plan.

We link all billing information—including credit card details, payment history, coupon codes or discounts, and plan selection—to the Project Owner’s account, not to the project itself.

If you transfer project ownership to another member, we remove the existing billing details from the project. The new Project Owner must select a plan and add a payment even if they plan to use the same plan and credit card as the previous owner.

A single Project Owner can manage and pay for multiple projects using the same payment method.

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Not sure who is the owner of your project?

Go to your Admin Settings → Manage Team to see the current Project Owner.

Updating Payment Info

As a Project Owner, you can access your payment information in either of the following ways:

• Go to your Admin Settings → Manage Plan, then select Change Payment Method
• Go to your Admin Settings → User icon (bottom-left corner) → Billing Portal

Manage Receipts and Invoices

To access invoices:

• Open the Billing Portal or
• Go to Admin Settings → Manage Plan, then select View Invoices

You can update receipt and billing details directly in the billing portal.

Download Receipts

You can:

• Download past receipts as PDFs
• View receipts in your browser
• Email receipts directly to another recipient

If you select multiple receipts, the system bundles them into a .zip file for easy download and sharing.

Project Owners can only access billing history and receipts for payments made while they were owner. To request receipts from a a previous ownership period, contact our Support Team!

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If you own multiple projects, invoices listed will display payments from your other projects.

Customize receipts

To customize information on a receipt or to send future payment notifications to another email address, select the Receipt Settings link at the bottom of the modal.

To update the information shown on receipts or send future receipt notifications to another email address, in the View Invoices modal, select Receipt Settings at the bottom.

In the Receipt Settings modal, you can add Extra Billing Information such as your organization's legal name or physical address. We automatically include this information on future receipts.

To send a copy of each receipt to someone else (for example: an accountant or finance team member), enter their email address in the Send me my receipts field. You can specify one additional email address. We use this address for receipt copies only.

Supported Payment Methods

You can pay for self-serve plans using:

• Major credit cards
• US-based bank accounts (via ACH transfer)

Customers based in India can pay by credit card in compliance with RBI regulations through our payment processor, Stripe. Stripe may require additional authentication steps when you validate or save your card details. Refer to Stripe’s checkout documentation for more information during payment.

Need Help with Billing?

If you have any questions about your project's billing or payment information, contact us using the messenger at the bottom right-hand corner of any ReadMe page, or reach out to Support!