Managing Forum Support
Admins will be notified via email (or Slack, if configured) that a new support forum question has been received.
Questions from the community show up in the forum:
![Screen Shot 2021-11-03 at 1.53.48 PM.png 2848](https://files.readme.io/d966fa6-Screen_Shot_2021-11-03_at_1.53.48_PM.png)
Community members can upvote questions that they also have. Other community members and Admins can answer a question by clicking on the question and responding at the bottom of the page.
![Screen Shot 2021-11-03 at 1.42.29 PM.png 2880](https://files.readme.io/290860c-Screen_Shot_2021-11-03_at_1.42.29_PM.png)
If you're signed in as an Admin, you can also mark questions as Answered.
![Screen Shot 2021-11-03 at 2.01.42 PM.png 1694](https://files.readme.io/46339f0-Screen_Shot_2021-11-03_at_2.01.42_PM.png)
Questions marked as Answered will appear on the main forum page with an Answered badge.
![Screen Shot 2021-11-03 at 1.51.57 PM.png 2880](https://files.readme.io/a23493d-Screen_Shot_2021-11-03_at_1.51.57_PM.png)
Notifications
The Project Admins will get an email notification on any new posts. You will only start getting notifications to replies if you as an admin reply to a post, otherwise only regular users that respond to a specific post will continue to get notifications after the initial post.
If you've configured Slack notifications, you will only receive Slack notifications for new posts, but not subsequent replies.
Updated 8 months ago